Frequently Asked Questions

Find answers to the most common questions about ordering, shipping, products, and support at RoomTwice.

Orders

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible after placing it. Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

How do I know if my order was placed successfully?

Once your order is confirmed, you will receive an order confirmation email at the address provided during checkout.

If you do not receive it, please check your spam or junk folder before contacting us.

Can I order more than one item?

Yes. You can add multiple products to your cart and place them in the same order. Depending on the items ordered, they may be shipped separately.

Shipping & Delivery

Where does RoomTwice ship?

RoomTwice currently serves customers within the United States.

Shipping availability may vary depending on the product and delivery address.

How long does shipping take?

Delivery times vary depending on the product, warehouse location, and destination.

Estimated delivery information is provided when available on the product page or during the ordering process.

Will all items in my order arrive together?

Not necessarily. If your order contains multiple products, they may be shipped separately and arrive at different times.

How can I track my order?

Once tracking information becomes available, it will be sent to you by email.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Products

Do RoomTwice products require assembly?

Many furniture items require some assembly.

Assembly requirements vary by product, so we recommend checking the individual product page before ordering.

Are mattresses included with beds?

A mattress is only included when explicitly stated on the product page.

If the product description does not mention an included mattress, it should be considered not included.

Where can I find product dimensions?

Dimensions are listed in the Materials & Dimensions section of each product page.

We recommend measuring your available space, doorways, hallways, and access points before placing an order.

What materials are your products made from?

Materials vary by product and are listed in the Materials & Dimensions section of each product page.

These may include engineered wood, solid wood, metal, upholstery, or combinations of different materials depending on the item.

Will the product look exactly like the photos?

We aim to represent our products as accurately as possible.

However, colors and finishes may appear slightly different depending on lighting, photography, screen settings, and natural variations in materials.

Returns & Issues

Can I return an item?

Return eligibility and applicable conditions depend on the circumstances of the order.

Please review our Return Policy for complete information before placing your order.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please keep the original packaging and provide clear photos of the product, packaging, shipping label, and any visible damage so our support team can review the issue.

What if a package is marked as delivered but I cannot find it?

First, check around your property, building reception, mailroom, and with household members or neighbors.

You should also check the tracking information provided by the carrier.

If you still cannot locate the package, contact us and we will review the available shipping information with you.

Payments

What payment methods do you accept?

Available payment methods are displayed securely during checkout.

Is my payment information secure?

Payments are processed through Shopify's secure checkout infrastructure and supported payment providers. RoomTwice does not directly store your full payment card information.

About RoomTwice

What kind of furniture does RoomTwice offer?

RoomTwice focuses on functional furniture designed to help make better use of available space.

Our collection includes space-saving and multifunctional furniture for living rooms, bedrooms, dining areas, and home offices.

How can I contact RoomTwice?

If you need help with a product or an existing order, please contact us through our Contact page.

For order-related questions, include your order number so we can assist you more efficiently.