TERMS & CONDITIONS OF SALE

Last updated: August 28, 2026

These Terms & Conditions of Sale govern purchases made through roomtwice.com.

By placing an order through RoomTwice, you acknowledge that you have read and agree to these Terms & Conditions of Sale, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived under applicable law.

1. ABOUT ROOMTWICE

RoomTwice is an online furniture retailer specializing in space-saving, multifunctional, and practical furniture.

RoomTwice is operated by a sole proprietor registered in France.

Complete business identification and contact information is available on our Legal Notice page.

Customer Support:
support@roomtwice.com

Website:
roomtwice.com

1. SALES TERRITORY

RoomTwice currently sells and delivers products only within the contiguous United States.

We do not currently ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. territories
• International destinations outside the United States

Availability may also be subject to carrier and fulfillment restrictions for certain locations.

If we are unable to deliver an order to the address provided, we will contact the customer and, where appropriate, cancel and refund the affected order.

1. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, materials, colors, features, and other information displayed on roomtwice.com are accurate.

Customers are responsible for reviewing all available product information before completing a purchase.

Because furniture dimensions can vary significantly, we strongly recommend measuring:

• The intended furniture location
• Doorways
• Hallways
• Staircases
• Elevators
• Building entrances
• Any other relevant access points

Colors and finishes may appear slightly different depending on screen settings, lighting conditions, photography, manufacturing variations, or natural material variations.

Minor differences that do not materially affect the product's intended function do not necessarily constitute a defect.

1. PRODUCT AVAILABILITY

All products are subject to availability.

Stock information may change at any time as inventory is processed through our fulfillment network.

Although we make reasonable efforts to keep inventory information accurate, an item may occasionally become unavailable after an order has been placed.

If we cannot fulfill an ordered product, we may:

• Contact you to offer an appropriate alternative where applicable
• Cancel the affected item
• Issue a refund for the affected item

We will not substitute a materially different product without your agreement.

1. PRICES

Unless otherwise indicated, prices displayed on RoomTwice are shown in U.S. dollars (USD).

The price charged for a product is the price displayed during checkout at the time the order is submitted.

Prices may change at any time before an order is placed.

A price change does not affect an order that has already been validly accepted, except where there has been an obvious pricing or technical error and applicable law permits correction.

1. PRICING ERRORS

Despite our efforts, pricing or technical errors may occasionally occur.

If a product is displayed at an obviously incorrect price because of a technical, typographical, system, or data error, RoomTwice may contact the customer before fulfillment.

Where permitted by applicable law, we may cancel an affected order and issue a full refund.

We will not charge a corrected higher price without obtaining the customer's agreement.

1. TAXES

Taxes may be calculated and collected at checkout where required by applicable law.

The amount of tax charged may depend on the customer's shipping destination and applicable tax rules.

Any applicable taxes will be displayed during checkout when required.

1. PAYMENT

Payment must be completed using one of the payment methods available during checkout.

Available payment methods may include credit or debit cards and third-party payment services.

Payment processing may be provided by Shopify Payments, PayPal, or other supported payment providers.

RoomTwice does not directly store complete payment card information.

Orders may be subject to payment authorization, fraud screening, and security verification.

1. ORDER CONFIRMATION

After placing an order, you will normally receive an electronic order confirmation.

Receipt of an automated order confirmation does not necessarily mean that fulfillment has already begun.

RoomTwice may review an order before processing it, including for:

• Payment authorization
• Product availability
• Address verification
• Fraud prevention
• Pricing or technical errors
• Delivery eligibility

If an order cannot be accepted or fulfilled, we will notify the customer and issue any applicable refund.

1. ORDER PROCESSING

Orders are generally submitted for processing shortly after they are placed.

Because we work with fulfillment partners and multiple warehouse locations, processing times may vary depending on the product and availability.

Tracking information will be provided when available after the order has shipped.

1. SHIPPING

RoomTwice offers free standard shipping on orders delivered within the contiguous United States, unless otherwise clearly stated before purchase.

Our products may be fulfilled from different warehouse locations.

Depending on the product and destination, delivery may be handled by FedEx or another appropriate carrier or logistics provider.

Estimated delivery dates displayed on the website are estimates and are not guarantees unless expressly stated otherwise.

Customers should review our Shipping Policy for additional information.

1. DELIVERY TIMES

Most orders are expected to arrive within the estimated delivery window shown on the website or during checkout.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Transportation disruptions
• High-volume shipping periods
• Address issues
• Events of force majeure

If a material delay occurs, please contact our customer support team.

1. TRACKING

Where tracking is available, tracking information will be provided after the order has been shipped.

Tracking updates are controlled partly by the carrier and may not appear immediately after shipment.

An order containing multiple products may arrive in more than one shipment.

1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review the shipping address before submitting an order.

If you notice an error, contact us immediately.

Once an order has entered processing or shipment, we cannot guarantee that the address can be modified.

Additional charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

1. DELIVERY AND RECEIPT OF GOODS

Customers should inspect packages and products promptly after delivery.

If visible shipping damage is present, we recommend taking photographs of the packaging before opening or disposing of it.

Please retain the product, packaging, shipping label, hardware, and other materials while any damage or defect claim is being reviewed.

Whenever possible, visible shipping damage should be reported to RoomTwice within 48 hours of delivery so that we can investigate the issue promptly.

1. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ORDERS

If an item arrives damaged, defective, incomplete, or different from what was ordered, please contact:

support@roomtwice.com

We may ask for:

• Your order number
• Photographs of the complete product
• Photographs or videos of the affected area
• Photographs of the packaging
• Photographs of the shipping label
• Details regarding missing or incorrect components

Once the claim has been reviewed, an appropriate resolution may include:

• Replacement parts
• A replacement product
• A partial refund
• A full refund

The appropriate resolution depends on the circumstances of each case.

1. CHANGE-OF-MIND PURCHASES

Because furniture can be large, heavy, and costly to transport, RoomTwice does not generally accept returns after delivery solely because the customer:

• Changes their mind
• No longer wants the product
• Does not like the style or appearance
• Selected the wrong size
• Selected the wrong color
• Finds that the furniture does not fit the intended space

Customers should carefully review product information and measurements before ordering.

This section does not affect any return, cancellation, or withdrawal right that must be provided under applicable law.

1. RETURNS

Products must not be returned without prior authorization from RoomTwice.

Because products may be fulfilled from different warehouse locations, the appropriate return address depends on the product and order.

Do not return an item to the address shown on the original shipping label unless RoomTwice specifically instructs you to do so.

If an authorized return is required, our customer support team will provide the appropriate return instructions and address.

Unauthorized returns may not be accepted or refunded, subject to applicable law.

1. REFUNDS

Refunds are issued only after approval by RoomTwice or where otherwise required by applicable law.

Depending on the circumstances, a refund may be:

• Partial
• Full
• Issued without requiring the product to be returned
• Issued after an authorized return has been completed

Approved refunds will normally be issued to the original payment method.

After RoomTwice processes a refund, additional processing time may be required by the customer's bank or payment provider.

Customers should review our Return & Refund Policy for complete details.

1. CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

Because orders may enter processing quickly, cancellation cannot be guaranteed.

If an order has not yet entered processing or shipment, we may be able to cancel it.

If an approved cancellation occurs before fulfillment, the eligible amount paid will be refunded to the original payment method.

Once an order has been processed or shipped, cancellation may no longer be possible.

1. REFUSED DELIVERIES

Please do not refuse a delivery unless RoomTwice instructs you to do so.

Refusing delivery does not automatically create a right to a refund.

Where permitted by applicable law, carrier charges, return transportation costs, or other costs caused by an unauthorized refusal may be deducted from any applicable refund.

1. ASSEMBLY

Certain products require assembly.

Customers are responsible for following the assembly instructions and safety information supplied with the product.

Damage resulting from improper assembly, installation, modification, handling, or use may not qualify as a product defect.

If professional installation is appropriate for a particular product or environment, the customer is responsible for arranging such installation.

1. PRODUCT USE AND SAFETY

Products must be used according to their intended purpose and any instructions or limitations provided.

Customers should comply with:

• Weight limits
• Assembly requirements
• Anchoring requirements
• Maintenance instructions
• Safety warnings

RoomTwice is not responsible for damage resulting from misuse or failure to follow product instructions, except where liability cannot legally be excluded.

1. TITLE AND RISK

Ownership and risk relating to products will transfer in accordance with applicable law.

Nothing in these Terms is intended to transfer risk to the customer earlier than permitted under mandatory consumer protection law.

1. WARRANTIES AND CONSUMER RIGHTS

Products may be protected by statutory warranties or other mandatory consumer rights depending on applicable law.

Nothing in these Terms excludes or limits warranties, remedies, or consumer protections that cannot legally be excluded or limited.

Unless expressly stated on the relevant product page, RoomTwice does not offer a separate lifetime warranty.

1. PROMOTIONS AND DISCOUNTS

RoomTwice may occasionally offer promotions, discount codes, sale prices, or other promotional offers.

Promotions may:

• Be limited in duration
• Apply only to selected products
• Require a promotional code
• Have minimum purchase requirements
• Be unavailable in combination with other offers

The applicable conditions will be communicated with the relevant promotion.

RoomTwice may cancel or correct a promotion where there has been an obvious technical or pricing error, subject to applicable law.

1. FRAUD AND ABUSE

RoomTwice reserves the right to review, refuse, or cancel orders where there are reasonable grounds to suspect:

• Fraud
• Unauthorized payment activity
• Identity theft
• Abuse of promotions
• Resale fraud
• Other unlawful activity

Where an order is cancelled for these reasons, any amount properly due for refund will be returned according to the original payment method, subject to applicable law and payment-provider procedures.

1. CUSTOMER ACCOUNTS

Customers are responsible for maintaining the confidentiality of any account credentials associated with RoomTwice.

Please contact us if you believe that your account or payment information has been used without authorization.

1. FORCE MAJEURE

RoomTwice will not be responsible for delays or failures caused by circumstances beyond its reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

• Natural disasters
• Severe weather
• Carrier interruptions
• Transportation disruptions
• Government actions
• Labor disruptions
• Supply chain interruptions
• Infrastructure failures
• Other events outside our reasonable control

Where such circumstances materially affect an order, we will make reasonable efforts to provide an appropriate solution.

1. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

To the extent permitted by law, RoomTwice is not responsible for indirect or consequential losses that were not reasonably foreseeable when the order was placed.

This limitation does not affect mandatory consumer rights or remedies.

1. THIRD-PARTY PROVIDERS

RoomTwice works with third-party providers for services such as:

• Payment processing
• Warehousing
• Fulfillment
• Shipping
• Website infrastructure
• Fraud prevention
• Customer communications

Use of third-party providers does not eliminate RoomTwice's obligations to customers where RoomTwice remains legally responsible for the sale.

1. PERSONAL INFORMATION

Personal information collected in connection with purchases is handled in accordance with our Privacy Policy.

Information may be shared with service providers where necessary to process payments, fulfill orders, provide delivery, prevent fraud, or provide customer service.

1. OTHER STORE POLICIES

These Terms should be read together with the following policies available on roomtwice.com:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service
• Legal Notice

If a specific policy provides more detailed rules regarding a particular subject, that policy will apply together with these Terms.

1. CHANGES TO THESE TERMS

RoomTwice may update these Terms & Conditions of Sale from time to time.

The version applicable to an order is generally the version in effect when the order is placed, except where applicable law requires otherwise.

The date at the top of this page indicates the most recent update.

1. APPLICABLE LAW

These Terms are subject to applicable law.

Nothing in these Terms is intended to deprive a consumer of mandatory protections that apply to them under the law governing their transaction.

Where a mandatory consumer protection rule conflicts with these Terms, the mandatory rule will prevail.

1. DISPUTES

If you have a problem with an order, we encourage you to contact RoomTwice first so that we can attempt to resolve the issue directly.

Customer Support:
support@roomtwice.com

Nothing in this section limits any right a customer may have to use a court, regulator, dispute-resolution mechanism, or other remedy available under applicable law.

1. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

1. CONTACT

For questions regarding an order or these Terms & Conditions of Sale, please contact:

RoomTwice

Email:
support@roomtwice.com

Additional business identification and contact information is available on our Legal Notice page.