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Last updated: August 26, 2026
Welcome to RoomTwice. These Terms of Service govern your use of our website, products, and services.
By accessing our website or placing an order with RoomTwice, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.
RoomTwice offers furniture and home products designed to help customers make better use of their living spaces.
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
Throughout these Terms, “RoomTwice,” “we,” “us,” and “our” refer to the operator of the RoomTwice online store.
You must be legally capable of entering into a binding agreement in your jurisdiction to make a purchase through our website.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You must not attempt to interfere with the security, functionality, or operation of our website.
We reserve the right to refuse service where permitted by law.
We make reasonable efforts to provide accurate product descriptions, dimensions, materials, photographs, specifications, and other information.
However, minor differences may occur due to manufacturing variations, lighting, photography, screen settings, material characteristics, or product updates.
Customers are responsible for reviewing product dimensions and specifications before purchasing.
We recommend measuring the intended space, doorways, hallways, staircases, elevators, and other access points before ordering furniture.
Furniture may require assembly unless otherwise stated on the product page.
Accessories, mattresses, decorative objects, and other items shown in product photographs are not included unless explicitly stated in the product description.
All products are subject to availability.
Inventory levels may change without notice, including after an order has been submitted.
In the unlikely event that a product becomes unavailable after your order is placed, we may contact you to offer an alternative solution or cancel and refund the affected item.
We reserve the right to discontinue or modify products at any time.
Prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change product prices at any time before an order is placed.
The price applicable to your order is the price shown during checkout when the order is submitted.
We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing or listing error occurs, we reserve the right to cancel the affected order and issue a refund.
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
If we cancel an order after payment has been received, the applicable amount will be refunded.
Payment methods available to you are displayed during checkout.
Payments are processed through Shopify and/or third-party payment providers.
You agree to provide accurate, current, and complete billing and payment information.
RoomTwice does not directly store your complete payment card information.
Shipping availability, estimated delivery times, and other delivery information may vary depending on the product and destination.
Please review our Shipping Policy for additional information.
Delivery estimates are estimates only unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, high-volume periods, or other logistical events.
Orders containing multiple products may arrive in separate shipments.
Some orders may be fulfilled by third-party logistics or fulfillment partners.
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.
If an address needs to be changed after an order is placed, contact us immediately. We cannot guarantee that an address can be changed once processing or shipment has begun.
Customers should inspect their order after delivery.
If an item arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
We may request photographs or other documentation showing:
Please retain the original packaging while the issue is being reviewed.
Available remedies will depend on the circumstances and applicable law.
Returns, refunds, replacements, cancellations, and related eligibility requirements are governed by our Return Policy.
Please review the Return Policy before purchasing.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
If you wish to modify or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations will be possible once an order has entered processing or shipment.
Some products require customer assembly.
Customers are responsible for following the assembly instructions supplied with the product and using appropriate tools and safety precautions.
Wall-mounted, elevated, foldable, convertible, or load-bearing furniture must be installed and used according to the manufacturer's instructions.
Where wall anchoring is required, customers are responsible for ensuring that the mounting method is appropriate for their wall type and installation environment.
Do not exceed any weight capacity stated for a product.
RoomTwice is not responsible for damage caused by improper installation, assembly, modification, misuse, or failure to follow the manufacturer's instructions, except where liability cannot legally be excluded.
Certain services associated with our website may be provided by third parties, including payment processors, delivery carriers, technology providers, and fulfillment partners.
Your use of certain third-party services may also be subject to the terms and policies of those providers.
We are not responsible for the independent acts or omissions of third parties except where required by applicable law.
We aim to keep the information on our website accurate and current.
However, our website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information.
We reserve the right to correct errors, update information, or modify website content at any time.
Unless otherwise indicated, the RoomTwice name, website design, written content, graphics, branding, logos, and other original materials appearing on the website are owned by or licensed to RoomTwice.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.
You may not use the website:
We may suspend or terminate access to our services for violations of these Terms.
Except for warranties expressly provided on a product page or warranties that cannot legally be excluded, our website and services are provided on an “as available” basis.
We do not make guarantees regarding uninterrupted website availability or that the website will always be completely free from errors.
Nothing in this section excludes warranties or protections that cannot legally be excluded under applicable consumer law.
To the maximum extent permitted by applicable law, RoomTwice will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of our website or services.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
Your statutory consumer rights remain unaffected.
To the extent permitted by law, you agree to indemnify RoomTwice against claims, losses, liabilities, or expenses resulting from your unlawful use of the website or your material violation of these Terms.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.
These Terms remain effective unless terminated by either you or RoomTwice.
We may suspend or terminate access to our website or services where reasonably necessary because of fraud, abuse, unlawful activity, or a material violation of these Terms.
Obligations that by their nature should survive termination will continue to apply.
We may update these Terms of Service from time to time.
The latest version will always be available on this page, together with the date of the most recent update.
Your continued use of the website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.
If you have questions about these Terms of Service, please contact us.
