Last updated: August 26, 2026

At RoomTwice, we aim to make furniture delivery as clear and straightforward as possible. Below you’ll find everything you need to know about order processing, shipping, tracking, and delivery.

Where We Ship

RoomTwice currently ships to the contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Shipping availability may vary depending on the product and delivery address. If an item cannot be delivered to your location, you will be notified before or during order processing.

Order Processing

Once your order is placed, it enters our processing system so the product can be prepared for shipment.

Processing times may vary depending on the item, warehouse, and fulfillment location.

You will receive an order confirmation after your purchase has been successfully submitted.

Once tracking information becomes available, it will be provided to you so you can follow the progress of your delivery.

Delivery Times

Delivery times vary depending on:

• The product ordered

• Warehouse location

• Delivery destination

• Carrier availability

• Package size and weight

• Seasonal or logistical conditions

Any delivery estimate provided on our website or during the ordering process is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

We work to have every order delivered as efficiently as possible, but occasional carrier or logistics delays can occur outside our control.

Shipping Costs

Any applicable shipping charges will be clearly displayed before you complete your purchase.

There will be no unexpected shipping charge added after checkout.

Multiple-Item Orders

If you purchase more than one item, your order may arrive in multiple packages or separate deliveries.

This can happen because products may be stored or fulfilled from different locations.

Separate shipments do not mean that part of your order is missing.

When available, tracking information will be provided for each shipment.

Order Tracking

Once your order has shipped and tracking information is available, you will be able to follow its delivery progress.

Please note that tracking systems may take some time to update after a shipping label has been created.

If your tracking has not updated immediately, this does not necessarily mean that your order has stopped moving.

Large Furniture Deliveries

Some RoomTwice products are large or heavy and may require different delivery methods from standard parcels.

Depending on the product and carrier, delivery procedures may vary.

Before ordering, we strongly recommend checking:

• Product dimensions

• Doorway width

• Hallway clearance

• Staircases

• Elevators

• Building entrances

• Available space for the furniture

Customers are responsible for ensuring that the ordered product can physically enter and fit within the intended space when the dimensions provided on the product page are accurate.

Delivery to the Address Provided

Please make sure your shipping information is complete and accurate before placing your order.

RoomTwice cannot guarantee changes to a shipping address once an order has entered processing.

If you notice an error shortly after placing your order, contact us immediately through our Contact page and we will attempt to update the information before shipment.

We cannot be responsible for delivery problems caused by an incorrect or incomplete address provided at checkout, except where otherwise required by law.

Address Changes After Shipment

Once an order has been shipped, we may no longer be able to change its delivery address.

Requests to redirect a shipment may also be subject to carrier restrictions or additional charges.

For this reason, please carefully review your delivery information before completing checkout.

Delivery Appointments

Some oversized furniture shipments may require the carrier to contact the recipient to coordinate delivery.

If this applies to your order, please make sure the contact information provided during checkout is accurate and monitor communications from the carrier.

Failure to respond to a carrier regarding a scheduled delivery may result in delays or additional delivery attempts.

Receiving Your Order

We recommend inspecting the packaging when your order arrives.

If you notice significant visible damage to the packaging, take photographs before opening or moving the package whenever possible.

After opening your order, check the product and its components before beginning assembly.

Keep the packaging until you have confirmed that the item arrived correctly and without damage.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact RoomTwice as soon as possible through our Contact page.

Please keep the product and its original packaging while we review the issue.

We may request photographs or videos showing:

• The product

• The affected area

• The packaging

• The shipping label

• Missing or damaged components

Once the issue has been reviewed, we will determine the appropriate resolution in accordance with our Return & Refund Policy.

Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

• Around the delivery location

• Building reception or mailroom

• With household members

• With nearby neighbors

• Any safe delivery location used by the carrier

If the package still cannot be found, contact us through our Contact page so we can review the available tracking information with you.

Delivery Delays

Occasional delays can occur because of circumstances outside our reasonable control, including:

• Severe weather

• Carrier disruptions

• Transportation delays

• High shipping volumes

• Regional logistics issues

• Public holidays

• Unexpected fulfillment disruptions

We understand that waiting for furniture can be frustrating, and we will assist whenever possible if an order experiences an unusual delay.

Refused Deliveries

Please do not refuse a delivery unless RoomTwice has specifically advised you to do so.

Refusing a shipment does not automatically cancel the order or guarantee a full refund.

If an order is refused for reasons unrelated to damage, an incorrect product, or another verified fulfillment issue, return transportation costs may apply in accordance with our Return & Refund Policy.

Order Changes and Cancellations

If you need to modify or cancel an order, contact us through our Contact page as soon as possible.

We will attempt to accommodate your request when possible.

However, because orders may enter processing quickly, we cannot guarantee that an order can be changed or canceled after processing has begun.

Once an order has shipped, our Return & Refund Policy will apply.

Questions About Your Delivery

If you need help with an existing order, tracking information, or a delivery issue, please contact us through the Contact page on our website.

Including your order number will help us assist you more quickly.